Warranty & Returns Policy

This policy applies to devices and accessories supplied by INDI Audiology & Healthcare Pvt. Ltd. to distributors, clinics, hospitals and institutional partners. It does not create a direct consumer sales channel; end users are served by the partner who fitted the device.

• Coverage applies to manufacturing defects in materials and workmanship, for the warranty period stated in the applicable supply agreement or invoice.
• Covered units are repaired or replaced at INDI's discretion.
• Wax filters, domes, tubing, batteries and other consumables are excluded.

• Physical damage, moisture ingress, or damage from drops, heat or chemicals.
• Devices opened, modified or repaired by anyone other than INDI or an authorised service partner.
• Damage caused by improper storage, handling or fitting.
• Normal cosmetic wear and gradual loss of battery capacity.

• Write to info@the-indi.com with the model, serial number, invoice reference and a description of the fault.
• Our team confirms the request and shares return-shipping instructions before you dispatch anything.
• Send units securely packed; devices received without a confirmed reference may be delayed.

Shortages, transit damage or incorrect dispatch should be reported within seven days of delivery so we can verify and correct the consignment. Approved returns are replaced, repaired or credited as agreed in writing. Custom-shell and made-to-order devices such as ITE, ITC, CIC and IIC units are non-returnable unless defective, since they are built to an individual ear impression.

We aim to assess received units promptly and keep the partner updated on status. Inbound shipping to our Bengaluru facility is arranged by the partner unless otherwise agreed; return shipping of repaired or replaced units is handled as set out in the supply agreement.